Pawsitive Mould Detection Inc. is committed to handling personal information responsibly, transparently, and in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Pawsitive Mould Detection Inc. ("PMD") is responsible for personal information under its control. Bill Zamaria is PMD's designated Privacy Officer and is responsible for overseeing privacy practices, responding to privacy requests and complaints, and maintaining appropriate privacy procedures.
PMD uses electronic systems and service providers to support booking, communication, payment, reporting, recordkeeping, website operation, and related business functions. PMD remains responsible for personal information under its control when service providers are used.
PMD limits the personal information it collects to information reasonably required to provide and administer its services. Depending on the type of booking or business relationship, this may include:
PMD does not routinely collect government identification numbers, Social Insurance Numbers, dates of birth, health information, banking credentials, credit-card numbers, or other personal information that is not required for the service. Credit-card transactions are processed through a third-party payment processor, and PMD does not retain card credentials.
Personal information is collected and used only for identified business purposes, including:
PMD does not sell client personal information and does not use client personal information for unrelated advertising or marketing without appropriate consent.
PMD obtains consent appropriate to the circumstances and the nature of the information being collected, used, or disclosed. Booking forms provide privacy and service information before submission, and required service acknowledgements and electronic agreements are completed as part of the booking process.
Where PMD requests permission for a separate purpose, such as using inspection footage for training or social media, that purpose is identified before consent is requested. Consent for one purpose does not automatically authorize another purpose.
Consent may be withdrawn where permitted by law and where withdrawal does not prevent PMD from meeting legal, contractual, insurance, or legitimate recordkeeping requirements.
PMD does not disclose personal information to third parties except where:
When PMD receives a legal or government request for personal information, PMD verifies the authority and scope of the request and provides only information that is lawfully required or permitted to be disclosed.
Inspection reports are provided to the client or contracting party associated with the inspection. A third party does not automatically receive a report merely because they referred the client or are connected to the property.
PMD uses reputable service providers for functions such as website hosting and security, electronic booking, email and business communications, document and report processing, payment processing, and website analytics. These providers may process limited personal or technical information as necessary to provide their services.
Depending on the service provider and its infrastructure, information may be processed or stored outside Ontario or outside Canada and may therefore be subject to the laws of the jurisdiction in which it is processed.
PMD uses Google Analytics to understand how visitors use the website, such as which pages are visited, general traffic patterns, device or browser information, and other technical website-usage information. This information helps PMD maintain and improve the website and understand how visitors find and use PMD's online services.
Google Analytics may use cookies or similar technologies and may process technical information such as device, browser, network, approximate location, and website interaction information. Where required, analytics technologies are used in accordance with applicable consent requirements.
PMD does not use Google Analytics information to build individual client marketing profiles or to combine website analytics data with inspection records for unrelated advertising purposes.
PMD retains client-associated personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, contractual, insurance, accounting, and legitimate business-record requirements.
PMD's normal maximum retention period for client-associated records is seven (7) years. Records may be securely deleted or anonymized earlier where they are no longer required, subject to any legal, contractual, insurance, claim, complaint, or access-request requirements that require continued retention.
Operational property and inspection information that no longer identifies an individual may be retained separately for legitimate service-history, quality, or research purposes. PMD does not use retained de-identified operational information to reconstruct client identities for unrelated purposes.
PMD uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information it handles. These safeguards include restricted access, authentication controls, secured electronic systems, device security, secure network practices, and procedures for responding to suspected privacy or security incidents.
No method of electronic storage or transmission can be guaranteed to be completely risk-free. If a privacy or security incident occurs, PMD will assess and respond to it in accordance with applicable legal requirements, including breach-record, reporting, and notification obligations where required.
PMD takes reasonable steps to keep personal information accurate, complete, and up to date to the extent necessary for the purposes for which it is used. Clients are encouraged to notify PMD if booking or contact information is incorrect or changes before an inspection.
An individual may request access to personal information PMD holds about them and may request correction of information they believe is inaccurate or incomplete, subject to exceptions permitted by law.
Before releasing or changing personal information, PMD will take reasonable steps to verify the identity and authority of the person making the request. PMD does not provide direct access to internal systems or records containing information about other clients.
Where records have already been lawfully deleted under PMD's retention practices, PMD is not required to recreate information that it no longer holds.
A client may authorize PMD to communicate with or provide information to a specifically identified third party. PMD may require reasonable confirmation of that authorization before disclosing personal information.
Authorization may be withdrawn or changed by the client or another person with established authority over the booking, subject to any disclosure that has already occurred and any legal or contractual requirements.
PMD does not disclose private client information, inspection reports, property addresses, or other non-public client information for advertising or promotional purposes without appropriate authorization.
If PMD requests permission to record or use inspection material for internal training, public education, or social media, the intended purpose is identified when permission is requested. PMD seeks to avoid unnecessary identifying details such as faces, names, house numbers, vehicle plates, documents, or private possessions.
Publicly posted reviews may be referenced in a manner consistent with applicable privacy law and the context in which the review was made public. PMD will not combine a public review with non-public client information without appropriate consent.
Anyone with a question or concern about PMD's privacy practices may contact the Privacy Officer. PMD will review privacy complaints, document the issue where appropriate, investigate the circumstances, communicate the outcome, and make reasonable corrective improvements where warranted.
Individuals also have the right to contact the Office of the Privacy Commissioner of Canada regarding matters governed by PIPEDA.
PMD may update this Privacy Policy when business practices, legal requirements, or service technologies change. The current version will be posted on this page. Material changes affecting how personal information is used or disclosed will be addressed in accordance with applicable consent and privacy requirements.
Last updated: September 4, 2026